author of this article is Margaret Filipczuk
Are you able to communicate again? No. Your behavior Each carries a message. You do not need to speak to communicate with the environment. Your posture, facial expressions, gestures are often much richer source of information about you than the spoken sentence.
Today I want to stay on the often underestimated part of the communication process, which is LISTENING.
Listening is an integral part of any conversation and without the correct communication is not possible. Imagine two people talking to each other, none of which does not listen. This phenomenon can often be observed during an argument two or more persons. Communication is disrupted, does not proceed properly because they lack an essential element: LISTENING.
I like to say that when we have two ears and one mouth to listen to more than double talk. We like to say. And yet, how many benefits we can achieve the wyćwiczeniu in the skills of listening .
Listening to:
- meeting the needs that each human being carries within itself - the need to talk about themselves, which seem closer.
- You can verify your view of the person
- listening to it right, you show interest, so that your buddy is willing to again meet up with you.
- encouraging the person to talk more about themselves, while sacrificing their confidences, you will become more attractive as an interlocutor
- people are fond of you when you make me feel important.
"A bore a lot of talk about himself. Gossipmonger says a lot about others. Good caller lets talk a lot to others. "
Listening is not passive acceptance of everything your caller says. It is very important here and your activity.
signals of interest while listening:
- Maintain eye contact
- leaning toward the caller
- nodding his head, expressing approval of
- do not
- ask questions
- paraphrase, you give by the caller feel that you listen carefully
- build a good rapport with the caller
very important in the process of communication is to become aware of the filters in both you and your callers. Everyone has different experiences, which otherwise receives the surrounding reality. Obstacle to good communication, which prevents hear (understand) what we want to give our people are, inter alia:
- memories (good and bad)
- experience
- notice
- held values \u200b\u200b
- expectations
etc.
transmitting a message to another person you must be aware that what you wanted to tell him and what he understood - may be totally different. Hence, often a lot of confusion, misunderstandings, I have not had time to make sure whether your correspondent has received the same message, which he bestowed or passing through the filters - Took a completely opposite meaning.
Recall the situation in your life when you had the best intentions, but it turned out quite the opposite.
person who is able to actively listen is seen as friendly and happy to come back to talk with her. It is important to actually listen to the truth, that there is no discrepancy between verbally expressed a desire to listen, and our non-verbal speech.
Margaret Filipczuk
www.malgorzatafilipczuk.pl
This article is excerpted from website www.Artelis.pl
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